How quickly will you reply?
Our service commitment: a reply within 24 business hours (Monday to Friday, excluding public holidays). For complex requests (custom objects, custom CRM integration), we take a bit more time to give you an accurate and quoted reply.
Can I receive a physical sample before ordering?
Yes. On request we ship a physical sample (keyring or NFC magnet) with a prototype of your logo. It is the perfect opportunity to validate print quality, the feel of the object and to test the NFC scan to a demo landing page before committing to production.
Do you work with clients outside France?
Yes. We support clients in France, Belgium, Switzerland, Luxembourg, and across Europe and North America. The back-office is available in 10 languages: French, English, German, Spanish, Italian, Portuguese, Chinese, Thai, Arabic and Tagalog. Manufacturing stays in France to preserve quality and lead times.
What is the minimum quantity for a custom project?
The standard MOQ is 50 units for personalised keyrings and magnets. For more technical objects (connected medals, multi-function badges, custom 3D shapes), the minimum sits between 100 and 250 units depending on the project. Below this, we offer prototypes or promotional samples.