Google reviews must be requested at the right time, in the right place. A magnet placed at the customer's after an intervention, or a sticker handed with the bill, turns a moment of satisfaction into a 5-star review. And a less-than-happy customer is captured internally before becoming a public review.
A satisfied customer doesn't spontaneously think about leaving a review. An unhappy customer does, much more often. Email reminders have a low click rate. SMS are quickly forgotten.
It's not a motivation problem, it's a timing problem. The review must be asked while warm, at peak satisfaction: just after installation, delivery, meal, service. And the request must be immediate, frictionless.
A magnet placed at the customer's after intervention remains visible for months. A sticker stuck on a counter or a card slid with the bill is read at the right moment. A keyring handed in a gift box is kept.
The physical object does two things: it reminds the customer the experience was good, and makes the action immediate (a scan, a rating, a review). No app, no long form.
Step 1: the customer scans the magnet or keyring.
Step 2: the page shows two clearly visible options: leave a Google review, or send private feedback to the business.
Step 3: if they choose Google, the customer is redirected directly to the official review page and writes their review in seconds.
Step 4: if they prefer private feedback, they're invited to explain what can be improved in an internal form. You collect the feedback and address the issue, without ever stopping a customer from publishing their review on Google if they want to.
Want more Google reviews without email reminders? Get a costed quote within 24 h.
Frequently asked questions about Google review collection via connected objects.
Our team configures the scenario, integrates your Google My Business and delivers your NFC magnets or stickers in 10 to 15 working days.
